Frequently Asked Questions
For your assistance we have listed some frequently asked questions and helpful hints. If you need any further information or assistance please do not hesitate to Contact Us.
Q. How can I pay for my photos?
A. Simply visit the easy ordering page and add your required jigsaws to
our shopping cart and checkout. Our shopping cart accepts payment by Paypal, UK
credit/debit card or cheque. After checkout you will receive a confirmation by
email. In the case of cheque payment please send a copy of this order
acknowlegement email with your cheque.
Q. How do I upload my digital images to send to you?
A. After you complete the payment process you will be taken to our photo upload page. Complete the form and simply browse through your files to the photos that you wish to upload and then click 'upload photos'. If you experience problems with uploading large images please send them on a cd to us.
Q. What is the ideal digital photo quality for you to use?
A. High resolution digital images will enable us to produce the best possible Jigsaw Puzzle. Digital photos from cameras over 3 megapixels are ideal.
For images over 3MB it is advisable to download them on to a disc and post it to us. Please do not compress the files but save your files on a standard CD. We will, of course, return the disc to you after use if requested.
Q. How long will it take to produce my Jigsaw Puzzle?
A. We will aim to return the finished Jigsaw Puzzle to you within 7 days of receiving your image. If you have a particularly urgent request please let us know and we will certainly do our best to help you.
Q. How will my jigsaw be packaged?
A. Your jigsaw puzzle will be sent in a smart presentation box. We will return any photograph or artwork that you have sent to us when posting the finished puzzle to you.
Q. How will I know that you have safely received my internet order?
A. We will send an acknowledgement to you by email as soon as your order is received. We will then proceed to prepare your jigsaw puzzle without delay.
Q. What happens if I am not completely satisfied with my Jigsaw Puzzle?
A. Simply return the puzzle to us with your complaint and we will refund your payment in full immediately. We naturally hope you will be completely satisfied with your order but you do have the comfort of our 100% refund guarantee.
Q. Are Jigsaw Puzzles suitable for children?
A. Yes. Jigsaw Puzzles are a great source of fun and learning for children. Their pleasure is increased considerably if the subject is a pet or a relative they know. You should be aware, however, that the small pieces do present a choking hazard and are not suitable for unsupervised children under 36 months.
Q. Will you pass my personal details to any other parties?
A. No. Under no circumstances will we ever pass your details to anyone else.
We should, however, like to be able to send details to you of new jigsaw ideas and promotions from time to time. If you would prefer not to receive such information please indicate on our web site. See Privacy policy.
Q. What if I do not have a digital image?
A. No problem. Simply download the Postal Order Form and post it to us together with your hard copy photograph. Please choose your photographs, slides or negatives with care. The original should be sharp and in focus. The more detail – the better the finished puzzle will be. You can either pay on line or by cheque. See Easy Ordering.
You may send a print up to 6” x 8” size or a negative or slide. Remember that the puzzle is rectangular and so if you send a square, round or oval photograph some cropping will occur. Your original will not be affected.
Q. Will my photos be safe?
A. We respect the fact that your photos, CDs and images are important to you and we take all possible care of them while they are in our custody. You will appreciate, however, that we have no control over the actions of the postal services and cannot be responsible for any loss or damage that may occur while the photos, images or CDs are in their custody or control.
Q. Can you select only part of a photograph?
A. Yes. Use a paper mask to show which part of the photograph you want to be used for your Puzzle or send a rough sketch with your order. Don’t cut the photo. Don’t mark it with a pen.
Q. How should I post my photograph to you?
A. Ideally the photograph should be packed flat between two sheets of cardboard. Please avoid using paperclips to hold your photo in place. This should avoid any damage to the photo.
